1. Order Processing
All orders will be processed within 24 business hours after payment confirmation. We strive to process, securely pack and dispatch your order as quickly as possible.
If you need to cancel or modify your order items, please contact us within 12 hours of placing your order. Once the package is dispatched, order cancellation or modification will no longer be available. If you intend to return items after receipt, please refer to our Return Policy.
2. Shipping Coverage & Shipping Cost
Goods are shipped from our warehouse located in the United States. Free shipping is offered for all orders delivered within the continental United States. We cooperate with USPS, UPS and local US logistics providers for delivery. Currently, we only support shipping to addresses within the United States. International shipping is not available temporarily.
Estimated Transit Time:
- USPS / UPS: 3–4 Business Days
- US Local Logistics: 3–5 Business Days
Notice: Multiple lighting products may be shipped in separate packages, which may arrive on different dates. If you only receive partial items, please wait patiently for subsequent deliveries. If you do not receive all packages within 7 calendar days, please feel free to contact our support team for assistance.
Important Damage Inspection Reminder: Please inspect packages immediately upon delivery. If any light fixture is broken or damaged during transit, please take clear photos of both the outer shipping packaging and damaged products, then contact us without delay. We will provide appropriate solutions accordingly.
3. Track Your Order
Once your order is dispatched, you will receive a shipping confirmation email. After the logistics carrier picks up your parcel, the tracking number will be sent to your mailbox. Please allow up to 48 hours for tracking information to be updated online.
4. Delayed & Undelivered Packages
If you have received the shipping confirmation but fail to receive your package for a long period, please contact us with your order number. We will investigate and follow up on your shipment promptly.
Support Email：partnership@fiabtool.com