Return Policy

1. Return Time Window

You may submit a return request within 30 calendar days upon receipt of your lighting order. Return applications will not be accepted once the 30-day window expires.

2. Shipping Fee Responsibility for Returns
  • Free return shipping: Applicable only when confirmed manufacturing defects or wrong items shipped by us.
  • Customer-borne return shipping: For returns due to personal preference, unsuitable style or size, change of mind. All return freight shall be covered by buyers.
3. Return Eligibility Requirements

Your return request can only be approved if all the following conditions are met:

  1. You must email us with your order number in advance to apply for official Return Authorization.
  2. Returned light fixtures must remain brand new, unused, uninstalled, scratch-free. All original accessories and intact factory packaging must be included.
  3. Clear photos of products and outer packaging must be provided for verification.
4. Non-Returnable Items
  • Gift Cards
  • Custom-made & personalized lighting products
5. Important Reminder about Package Refusal

Do NOT refuse package delivery directly. If you no longer need items or receive incorrect goods, please sign for the parcel first and contact customer service to arrange returns. Direct refusal will be marked as successful delivery, and your return application will be rejected.

6. Return Application Procedure
  1. Contact our support email to apply for Return Authorization before sending goods back.
  2. After approval, we will send you the US return warehouse address and detailed return guidelines.
  3. Goods returned without prior authorization will not be processed. Unauthorized parcels can only be shipped back to you at your own cost.

Support Email: partnership@fiabtool.com Return Warehouse Address: David-1717 13668 VALLEY BLVD UNIT G-1 CITY OF INDUSTRY, CA 91746-2572 United States Phone: 626-498-1317

7. 1-Year Limited Warranty (After return window)

After the 30-day return period, we provide a 1-year limited warranty for manufacturing defects of eligible lighting products. Product replacement solutions may be offered based on actual conditions. The warranty excludes damages caused by improper installation, misuse, accidental impact, normal wear and tear, or unauthorized modification. All shipping fees under these circumstances are borne by the buyer.

Refund Policy

1. Circumstances Qualified for Refund

We may issue full or partial refunds under the following situations:

  1. Approved returned goods pass our warehouse inspection (subject to Return Policy rules).
  2. Goods arrive damaged, defective or incorrectly delivered and we confirm a refund solution after verification.
2. Circumstances Without Refund
  1. Orders beyond the 30-day return window without valid quality warranty issues.
  2. Packages directly refused without communication, marked as successfully delivered.
  3. Returned items are damaged, incomplete, lack original packaging, or fail inspection.
  4. Original delivery shipping fees are non-refundable.
  5. Products purchased from non-official unauthorized channels cannot enjoy refund service.
3. Refund Processing Timeline

Once returned goods are received, inspected and your refund application is approved, we will send a notification email. Refunds will be initiated immediately. Please allow 5–10 business days for funds to be credited back to your original payment account. The exact arrival time depends on your payment provider’s processing schedule.

4. Troubleshooting for Delayed or Missing Refunds

If you do not receive your refund within the above time frame:

  1. Check your bank or credit card account statement;
  2. Contact your credit card issuer or bank, financial institutions often require additional processing time;
  3. Send an email with your order number to fiabtool@outlook.com for further investigation.
5. Deduction Rules

Any return shipping cost that should be borne by the buyer can be deducted directly from your refund amount.

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