1. Orders
Q: Is ordering online secure?
A: We use industry-standard SSL encryption to protect your address, payment details and personal data. We support Verified by Visa and Mastercard SecureCode. All data transmitted on our site is fully encrypted to prevent interception.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay and PayPal. Reach out to our support team if your preferred payment option is unavailable.
Q: Will I receive an order confirmation email?
A: You will get a confirmation email immediately after checkout. Once your order ships, a shipping alert with tracking details will be sent. Please allow up to 48 hours for tracking information to activate online.
Q: Can I modify my order after checkout?
A: Order edits (items, quantities, shipping address) are only permitted within 12 hours of purchase. Please email us with your Order ID for assistance. No changes can be made once the shipment is dispatched.
Q: Can I cancel my order?
A: Order cancellation is available within 12 hours after placing your order. Once the package has shipped, cancellation requests cannot be processed.
Q: Some items are missing from my package. What should I do?
A: Lighting items may ship in multiple separate parcels. Please allow 5–7 business days for remaining deliveries. If you still do not receive all items, contact us with your order number and we will resolve the matter promptly.
2. Shipping & Returns
Q: Do you offer free shipping?
A: Free shipping is available to all addresses within the United States. All orders ship from our US warehouse.
Q: How long will delivery take?
A: We ship via USPS, UPS and regional US logistics carriers: • USPS / UPS: 3–4 business days • Regional local logistics: 3–5 business days
Q: How can I track my order?
A: A tracking number will be emailed to you once your package leaves our warehouse. Tracking data may take up to 48 hours to update.
Q: What if my light fixture arrives damaged?
A: Please inspect your package upon delivery. Take clear photos of the outer packaging and damaged products, then email us right away. We will offer a suitable solution after verification.
Q: What is your return policy?
A: Returns can be requested within 30 days after delivery. Returned lights must remain unused, uninstalled, in brand-new condition with all original packaging preserved. See our full Return Policy for complete terms.
3. Product & Installation
Q: Are your lights hardwired or plug-in?
A: Most pendant lights and wall sconces are hardwired fixtures. Specifications are clearly listed on each product page. Contact us if you need further confirmation.
Q: Can I install the lighting myself?
A: Hardwired lights require connection to household electrical circuits. We strongly recommend hiring a licensed electrician for safe installation.
Q: Can I shorten the suspension cord of pendant lights?
A: The hanging cord on most glass pendant lights can be shortened during installation. Check each product page for specific information.
Q: What bulb types work with your fixtures?
A: Compatible bulb bases (E26 / E12, etc.) are listed on every product page. Bulbs are NOT included unless explicitly noted on the listing.
Q: Can these lights be used in bathrooms or outdoors?
A: Only styles marked damp-rated or waterproof can be used in bathrooms or covered outdoor spaces. Standard indoor lighting cannot be exposed to moisture.
4. Warranty & Support
Q: What does your 1-year limited warranty cover?
A: We offer a 1-year limited warranty covering manufacturing defects for eligible lighting products. The warranty does not cover damage caused by improper installation, accidents, misuse or normal wear and tear.
Q: Does the warranty cover installation damage?
A: Faults, breakage or burnout resulting from incorrect installation, unauthorized modification or improper usage are not covered under warranty.
Q: Can I purchase replacement parts for my fixture?
A: If your item suffers confirmed manufacturing defects within the warranty window, please contact our support team. We will assess your case and provide available replacement accessories accordingly.